Manually updating B2B portals and internal
applications was nearly a full-time job for Customer Service at PITT OHIO. It
was even standing in the way of expanding their premium support program. They
considered adding staff - until they automated with Katalyst, and eliminated 90%
or more of their manual Customer Service effort. Thanks to Kapow Katalyst they
can grow their top line by adding premium customers without adding staff.
“We’re seeing about a 90
to 95% reduction in manual
effort from our Customer Service Representatives.” – Darren Klaum, Dir. of
Business Systems, PITT OHIO Express.
In fact, within weeks, PITT OHIO was able to
automate all routine handling of any premium customer’s service requests by
reading emails, scheduling shipments, and updating B2B portal status’ all
autonomously with NO CODING! PITT
OHIO Success Profile.
Here are some of the other ways we can help:
Here are some of the other ways we can help:
| 1. | Reduce DSO (Days Sales Outstanding) |
| 2. | Automate Freight Bidding |
| 3. | Increase Partner & Customer Visibility |
| 4. | Appointment Scheduling& Tracking and Tracing |
| 5. | Streamline Customer & Partner On boarding |
Useful links:
Want more information? Give us a call on (949) 333 0402 or email us on sales@portfordsolutions.com.
